Websites and systems, real estate·Tenant portal · Commercial · Berlin
Custom tenant portal, built on your process.
A tenant portal is where tenants find documents, report damage, see appointments and ask questions, and where the management handles all of it in one place. For commercial portfolio holders and managers in Berlin I develop tenant portals that fit the own workflow, instead of bending the workflow to a software.
When custom development makes sense.
Off-the-shelf tenant portals are built for housing companies with thousands of units. Commercial portfolios with 20 to 200 tenants have different processes: changes of space, service charges by contract, access for several contacts per tenant, handovers with photos and protocol. A custom portal maps exactly these processes and leaves everything else out.
What is inside.
Documents per lease, damage report with photo and status, appointments and announcements, messages with history, service charge receipts, handover protocols. For the management: one interface with all cases, assignment to contractors, reminders and export to the existing accounting.
Incoming messages and reports can be sorted automatically by property and case. The tenant reports in one sentence, the management gets an assigned case.
Security and operation.
Access by invitation, roles per tenant and property, data on servers in the EU, daily backup. Operation, updates and changes stay with me, code and data with you.
Steps.
- 01
Record the processes
Which requests come in, who handles them, what is missing today. Half a day on site.
- 02
First version
The two most frequent processes, live with real tenants. Fixed price.
- 03
Extension
Further processes one after another, by usage, not by catalogue.
Questions
- Custom tenant portal or casavi and the like?
- Off-the-shelf portals fit when your workflow matches the standard and your management software is connected. Custom development fits when your processes differ, several contacts per tenant are needed, or you want to hold the data yourself.
- What does a custom tenant portal cost?
- A fixed price by processes, plus monthly operation. You get the price in writing before the start.
- Can it connect to our management software?
- Yes, through exports or interfaces. Accounting stays in your software, the portal delivers the cases.
- Does it work on the phone?
- Yes. Tenants report damage with the phone, the management works at the desk. A store app is possible when push notifications are needed.
Show the processes.
Describe the three most frequent tenant requests. That becomes the plan for the first version.